- Start with personal comments. Break the ice.
Don’t rush headlong into business or the agenda.
- Show sincere interest in them as people.
Don’t stick coldly or harshly to business.
- Patiently draw out their personal goals and ideas. Listen and be responsive.
Don’t force a quick response to your objectives.
- Present your case logically, softly, non threateningly.
Don’t threaten with positional power, or be demanding.
- Ask specific (preferably “How?”) questions.
Don’t interrupt as they speak. Listen carefully.
- Move casually, informally.
Don’t be abrupt and rapid.
- If the situation impacts them personally, look for hurt feelings.
Don’t mistake their willingness to go along for satisfaction.
- Provide personal assurances and guarantees.
Don’t promise something you can’t deliver.
- If a decision is required of them, allow them time to think.
Don’t force a quick decision, provide information.